FAQ
Q: Where are you based?
Our Head Office is located just in Manchester UK
Unit 22
Woolley street
M8 8WE
Tel: 07919406005
Q: How long does delivery take?
There’s a choice of standard or fast delivery. Standard delivery is estimated at 3-5 working days and fast is estimated 1-2 working days. If you order a product before 2pm on a weekday, we will usually have it packed and sent out that day.
All our fast delivery parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.
For more information see our delivery page.
Q: How much does delivery cost?
Our Postage costs for standard are calculated based on the combined weight of your order to give you the most accurate price possible.
In certain circumstances you may need something delivered more quickly than our Fast service; please contact us and we will endeavour to organise a special delivery. This can be a before 10am or 12am service.
For overseas delivery, please see our delivery page or contact a member of our Customer Services team on 07919406005 between 9am and 5pm UK time Monday to Friday.
Q: What is your returns policy?
To return, please repack your parcel and post to ABC Imports ltd 22 Woolley street Manchester M8 8WE. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We have found good rates at www.parcel2go.com although please note that we are not affiliated and cannot accept liability for any problems that may occur. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders.
We do ensure that all of our orders are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team on 07919406005 or abcimportsuk@gmail.com before returning to determine the best course of action.
We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.
The goods must be returned unused with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.
If you have received the wrong item or part of your order is missing. Contact customer service. 07919406005 / abcimportsuk@gmail.com
Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.
All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.
Q: How do I pay?
You may pay by debit/credit card or through Paypal. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing. Otherwise you may use Paypal, which is entirely secure and easy to use.
If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.
Q: How do I use a discount code?
If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply. Please note that postage is not discounted. Most discount codes are valid for the duration of the year of issue.
Q: Are you hiring?
For a full list of job vacancies, please check our recruitment page, we update these vacancies regularly so be sure to check back from time to time.
Q: Do you post items to Northern Ireland?
We are taking orders from, and post items to Rydale customers in Northern Ireland. Postage prices are outlined on our delivery page.